Customer FAQ’s

PostLocal is a new service connecting people everywhere with their local stores in their home town and providing a fast and efficient delivery service nationwide, Monday to Saturday excluding Bank Holidays.

PostLocal provides all participating stores in your town with a web presence on the PostLocal site where you can order and pay for your favourite local goods and PostLocal will endeavour deliver them on behalf of the store the following day locally and within 48 hours nationwide.

You can purchase from any participating store in any locality and the store will arrange for PostLocal to make delivery. Just remember that we aim to deliver within 24 hours form your local stores and up to 48 hours nationwide

You can only purchase from participating stores, such stores are listed on the PostLocal site and display the PostLocal sign on the store window.

Yes. Your delivery options are set out below. If you are not available to accept delivery at your address or if for example you’re sending a gift for that special occasion you simply select an alternative delivery address.

PostLocal will make the delivery on behalf of the store

Your goods have an estimated delivery time of 24 hours locally and 48 hours nationwide by your local post person.

You will receive a call (to the number which you have provided when placing your order) informing you of the expected delivery time. If the expected delivery time does not suit you, you may select one of the following options:

  1. A - Delivery to an alternative address, nominated by you, which is on the same delivery route.
  2. B - Delivery to a “Safe Place” nominated by you.

Yes; you can choose where you want your goods left, just be sure it is reasonably safe and dry as once delivered, the safety of the goods is your sole responsibility.

Yes

Maximum weight is 20Kg

Maximum package size is Length 1.5 meters and Length plus Grith is 3 meters.Grith means 2x (Depth plus Width)

Yes; if you like you can order the goods on the PostLocal site and pay the store directly or order and pay for the goods on the PostLocal site and simply pick them up yourself or have somebody else pick them up for you from the store if click and collect is more convenient for you.You cannot have goods ordered and paid for on the site delivered by a third party commercial delivery service.

No. If you already know what you wish to purchase and, you can phone the store directly and order the goods and pay for them over the phone. The store will then arrange for delivery by PostLocal in the normal way.

Or if you’re already in town you can pop into the store and purchase the goods by and have the store arrange for delivery by PostLocal in the normal way.

Payment on the PostLocal site can be made either by debit card or by credit card and your payment is remitted to the store.

Payment over the phone will depend on your store.

Payment by cash or card in store and the store arranges for PostLocal to deliver your goods to you.

If you register as a customer on PostLocal your address and card details will be stored so you don’t have to enter them each time you make a purchase.

If for any reason you’re not 100% happy with your goods after delivery you must contact the store regarding its returns policy. PostLocal has no obligation to you in this regard. PostLocal at all times is providing the delivery service to you on behalf of the store and has no responsibility to you for the goods after delivery.